Frequently asked questions

Find the course you want on our schedule or catalogue pages, open the course page, and use the enquiry form to submit your details. A training advisor will confirm availability and send you registration and payment instructions before your session begins.

Once your seat is confirmed, our team will send an invoice with the accepted payment methods for your region. Payment is typically due before the course start date to secure your place, and group bookings can be invoiced to a single company account.

Classroom sessions run in Harare, Victoria Falls and Johannesburg. Each course page lists the specific cities and dates on offer. If your preferred venue is not shown for a course you need, contact us and we will let you know about upcoming options.

Yes. Every course in our catalogue is also available live online, delivered by the same facilitator with the same content and materials as the classroom session, so you can join from anywhere with a stable internet connection.

Yes. Any course in our catalogue can be delivered privately for your organisation, at your premises, at one of our venues, or live online for your team only. We can also design a bespoke programme around a topic that is not yet in our catalogue. Visit our in house training page to submit a request.

Group rates are available when you register several delegates from the same organisation onto the same session, and larger discounts typically apply to in house programmes booked for a full team. Mention your expected group size in your enquiry and we will confirm the applicable rate.

You will need a computer with a reliable internet connection, a webcam and microphone, and a quiet space to participate in discussion and group exercises. Session links, joining instructions and any digital materials are sent ahead of the start date.

Yes. Delegates who complete a course receive a Klarheit Certificate of Completion stating the course title, duration and dates attended. See our accreditation page for full detail on what our certificates represent.

Yes, subject to availability on an alternative session. Contact our team as early as possible before your course start date, and we will do our best to move you to a suitable date, city or online session without disrupting your plans.

If Klarheit needs to postpone or cancel a scheduled session, registered delegates are offered a transfer to the next available date, or an alternative resolution agreed directly with our team. We aim to notify delegates as early as possible.

Yes. Most of our corporate clients arrange direct company invoicing for individual course bookings and in house programmes. Let your training advisor know at the enquiry stage and we will set up the invoicing details you need.

Reach our team at enquiries@klarheit.co.zw, or use the contact form on our contact page. We aim to respond to every enquiry promptly with clear, specific answers.