Core management, leadership and workplace capability programmes for every level of an organisation.
Office administration and secretarial best practice for efficient, professional support functions.
A results focused programme in administration & secretarial, built around the real challenges professionals face in Advanced Office Administration and Executive Support.
Certified Professional Secretary and Personal Assistant Programme gives participants the practical skills and confidence to perform at a higher level in administration & secretarial.
A results focused programme in administration & secretarial, built around the real challenges professionals face in Minute Taking and Meeting Management Excellence.
A results focused programme in administration & secretarial, built around the real challenges professionals face in Records, Archives and Information Management for Administrators.
Diary, Travel and Event Coordination for Executive Assistants prepares delegates to apply current best practice in administration & secretarial with confidence.
Modern Office Systems and Digital Administration prepares delegates to apply current best practice in administration & secretarial with confidence.
Techniques for gathering requirements, mapping processes and driving evidence based decisions.
Certified Business Analysis Practitioner Programme gives participants the practical skills and confidence to perform at a higher level in business analysis.
Requirements Engineering and Elicitation Techniques prepares delegates to apply current best practice in business analysis with confidence.
Business Process Mapping and Improvement prepares delegates to apply current best practice in business analysis with confidence.
A results focused programme in business analysis, built around the real challenges professionals face in Data Driven Business Analysis and Decision Making.
Business Case Development and Cost Benefit Analysis combines proven frameworks with hands on practice to strengthen capability in business analysis.
A results focused programme in business analysis, built around the real challenges professionals face in Agile Business Analysis for Digital Projects.
Clear, confident business communication and professional writing for every audience.
Business Writing and Report Skills for Professionals gives participants the practical skills and confidence to perform at a higher level in communication & writing skills.
Designed for busy professionals, Advanced Presentation and Public Speaking Skills delivers practical, immediately usable skills in communication & writing skills.
Effective Business Communication and Correspondence prepares delegates to apply current best practice in communication & writing skills with confidence.
Designed for busy professionals, Technical Report Writing for Engineers and Specialists delivers practical, immediately usable skills in communication & writing skills.
Persuasive Communication and Influencing Skills gives participants the practical skills and confidence to perform at a higher level in communication & writing skills.
Service excellence skills that build loyalty and turn customers into advocates.
Customer Service Excellence and Complaint Handling combines proven frameworks with hands on practice to strengthen capability in customer service.
A focused, practitioner led programme that builds real capability in customer service through Building Customer Loyalty Through Service Innovation.
Designed for busy professionals, Managing Difficult Customers and Service Recovery delivers practical, immediately usable skills in customer service.
A focused, practitioner led programme that builds real capability in customer service through Customer Experience Strategy and Journey Mapping.
A results focused programme in customer service, built around the real challenges professionals face in Contact Centre Management and Performance.
HR strategy, policy and practice for managing and developing people effectively.
Strategic Human Resource Management combines proven frameworks with hands on practice to strengthen capability in human resource management.
Talent Acquisition and Recruitment Best Practice combines proven frameworks with hands on practice to strengthen capability in human resource management.
Performance Management and Employee Development gives participants the practical skills and confidence to perform at a higher level in human resource management.
Certified HR Business Partner Programme combines proven frameworks with hands on practice to strengthen capability in human resource management.
Employee Relations and Workplace Investigations prepares delegates to apply current best practice in human resource management with confidence.
Compensation, Benefits and Reward Strategy prepares delegates to apply current best practice in human resource management with confidence.
Personal effectiveness, emotional intelligence and self development for career growth.
A results focused programme in interpersonal skills & self development, built around the real challenges professionals face in Emotional Intelligence for Workplace Success.
Personal Effectiveness and Time Management gives participants the practical skills and confidence to perform at a higher level in interpersonal skills & self development.
Building Resilience and Managing Workplace Stress combines proven frameworks with hands on practice to strengthen capability in interpersonal skills & self development.
A focused, practitioner led programme that builds real capability in interpersonal skills & self development through Critical Thinking and Problem Solving Skills.
Confidence, Assertiveness and Influence at Work prepares delegates to apply current best practice in interpersonal skills & self development with confidence.
Leadership and management capability for supervisors through to senior executives.
A focused, practitioner led programme that builds real capability in leadership & management through Strategic Leadership and Corporate Governance.
A results focused programme in leadership & management, built around the real challenges professionals face in Advanced Management and Supervisory Skills.
Designed for busy professionals, Leading High Performing Teams delivers practical, immediately usable skills in leadership & management.
Executive Leadership Development Programme combines proven frameworks with hands on practice to strengthen capability in leadership & management.
Coaching and Mentoring for Managers gives participants the practical skills and confidence to perform at a higher level in leadership & management.
Change Leadership in Complex Organisations prepares delegates to apply current best practice in leadership & management with confidence.
Marketing strategy and sales skills that grow revenue and strengthen brands.
Strategic Marketing Management combines proven frameworks with hands on practice to strengthen capability in marketing & sales.
Designed for busy professionals, Digital Marketing and Social Media Strategy delivers practical, immediately usable skills in marketing & sales.
Professional Selling Skills and Negotiation prepares delegates to apply current best practice in marketing & sales with confidence.
Brand Management and Positioning combines proven frameworks with hands on practice to strengthen capability in marketing & sales.
A focused, practitioner led programme that builds real capability in marketing & sales through Sales Management and Key Account Leadership.
Reputation, media and stakeholder communication skills for public facing roles.
Strategic Public Relations and Reputation Management prepares delegates to apply current best practice in public relations with confidence.
Media Relations and Crisis Communication combines proven frameworks with hands on practice to strengthen capability in public relations.
Designed for busy professionals, Corporate Communication and Stakeholder Engagement delivers practical, immediately usable skills in public relations.
A focused, practitioner led programme that builds real capability in public relations through Certified Public Relations Practitioner Programme.
Designed for busy professionals, Digital and Social Media Public Relations delivers practical, immediately usable skills in public relations.
Strategic thinking and planning tools for shaping long term organisational direction.
Designed for busy professionals, Strategic Planning and Execution delivers practical, immediately usable skills in strategy & strategic management.
A results focused programme in strategy & strategic management, built around the real challenges professionals face in Corporate Strategy and Competitive Analysis.
A focused, practitioner led programme that builds real capability in strategy & strategic management through Balanced Scorecard and Strategy Implementation.
Business Model Innovation and Growth Strategy prepares delegates to apply current best practice in strategy & strategic management with confidence.
Scenario Planning for Strategic Decision Making prepares delegates to apply current best practice in strategy & strategic management with confidence.
Governance frameworks, risk management and regulatory compliance for accountable organisations.
Certified Governance, Risk and Compliance Professional gives participants the practical skills and confidence to perform at a higher level in governance risk & compliance.
A results focused programme in governance risk & compliance, built around the real challenges professionals face in Enterprise Risk Management Framework and Practice.
Corporate Governance for Boards and Executives combines proven frameworks with hands on practice to strengthen capability in governance risk & compliance.
A results focused programme in governance risk & compliance, built around the real challenges professionals face in Regulatory Compliance Management.
A results focused programme in governance risk & compliance, built around the real challenges professionals face in Anti Bribery, Corruption and Ethics Management.
Project planning, delivery and control methodologies for on time, on budget results.
Certified Project Management Professional Preparation prepares delegates to apply current best practice in project management with confidence.
Agile and Scrum Project Delivery gives participants the practical skills and confidence to perform at a higher level in project management.
Project Risk and Cost Management combines proven frameworks with hands on practice to strengthen capability in project management.
A results focused programme in project management, built around the real challenges professionals face in Programme and Portfolio Management.
Designed for busy professionals, Project Planning, Scheduling and Control delivers practical, immediately usable skills in project management.
A focused, practitioner led programme that builds real capability in project management through Stakeholder Management for Project Success.
Browse the full catalogue to explore every category, or get in touch and our team will help you find or design the right programme.