Klarheit
Administration & Secretarial

Records, Archives and Information Management for Administrators

A results focused programme in administration & secretarial, built around the real challenges professionals face in Records, Archives and Information Management for Administrators.

5 daysClassroomOnlineIn House
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Overview

Records, Archives and Information Management for Administrators is a practical, practitioner led programme built for professionals who need to strengthen their capability in administration & secretarial. The course blends proven frameworks with real world examples drawn from across business & management, giving delegates a structured way to approach the challenges they meet in their own organisations.

The programme is designed to deliver measurable value quickly, with participants able to apply new tools and approaches to administration & secretarial within days of returning to their roles.

Course objectives

  • Apply core administration & secretarial principles and best practice to real workplace challenges.
  • Coordinate cross functional efforts that depend on strong administration & secretarial.
  • Assess risk and compliance considerations relevant to administration & secretarial.
  • Strengthen stakeholder engagement and communication around administration & secretarial.
  • Formulate metrics and KPIs to track progress in administration & secretarial.
  • Analyse case studies to draw out lessons relevant to administration & secretarial.

Who should attend

  • Managers and team leaders responsible for administration & secretarial
  • Professionals transitioning into administration & secretarial focused roles
  • Officers and coordinators working directly in administration & secretarial
  • Cross functional team members collaborating on administration & secretarial projects
  • Consultants and advisors specialising in administration & secretarial
  • Department heads overseeing administration & secretarial functions

Course outline

Module 1: Foundations of Administration & Secretarial

  • Role play a difficult conversation relevant to administration & secretarial
  • Practice using relevant tools, templates and checklists
  • Break into syndicate groups to work through a realistic case study
  • Build a personal action plan for immediate use
  • Set measurable goals and success criteria for the weeks ahead

Module 2: Tools and Techniques for Administration & Secretarial

  • Draft key performance indicators to monitor progress
  • Consider the ethical dimensions of decisions made in administration & secretarial
  • Draft a short brief communicating administration & secretarial priorities to senior leadership

Module 3: Planning and Implementation

  • Unpack a short reading and relate it back to daily practice
  • Diagnose a workplace scenario and propose a course of action
  • Walk through a step by step implementation checklist

Module 4: Case Studies and Practical Application

  • Assess the resourcing and budget implications of proposed changes
  • Map out a communication plan for engaging key stakeholders
  • Practice giving and receiving structured peer feedback

Module 5: Technology and Innovation in Administration & Secretarial

  • Translate strategic goals into a practical implementation timeline
  • Work through a short simulation exercise in pairs
  • Discuss current trends and the future direction of administration & secretarial
  • Work through practical exercises and small group discussion

Module 6: Action Planning and Implementation

  • Apply frameworks to a live workplace scenario
  • Capture lessons learned and share them with the wider group
  • Examine real world case studies and lessons learned

Training methodology

  • Includes hands on exercises, group work and peer to peer learning.
  • Concludes with individual action planning to embed learning back at work.
  • Uses practical templates, checklists and tools that delegates can apply immediately.
  • Facilitated by practitioners with direct industry experience in the subject area.

Accreditation

Delegates who complete Records, Archives and Information Management for Administrators receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

Live OnlineNext
14 Nov 2026 to 18 Nov 2026
USD 2,600Register
Victoria Falls
19 Nov 2026 to 23 Nov 2026
USD 3,306Register
Harare
25 Dec 2026 to 29 Dec 2026
USD 3,834Register
Johannesburg
6 Apr 2027 to 10 Apr 2027
USD 3,330Register
Harare
26 Jun 2027 to 30 Jun 2027
USD 3,484Register
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Course

Records, Archives and Information Management for Administrators

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