Klarheit
Administration & Secretarial

Certified Professional Secretary and Personal Assistant Programme

Certified Professional Secretary and Personal Assistant Programme gives participants the practical skills and confidence to perform at a higher level in administration & secretarial.

5 daysClassroomOnlineIn House
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Overview

Delivered by practitioners with direct experience in administration & secretarial, Certified Professional Secretary and Personal Assistant Programme focuses on practical capability rather than theory alone. Delegates work through realistic scenarios that mirror the decisions and pressures they face in their own roles.

By the end of the programme, participants will have the confidence and practical grounding to take on greater responsibility for administration & secretarial within their organisation.

Course objectives

  • Strengthen stakeholder engagement and communication around administration & secretarial.
  • Assess risk and compliance considerations relevant to administration & secretarial.
  • Lead initiatives that strengthen administration & secretarial across a team or organisation.
  • Design practical plans that put administration & secretarial frameworks into action.
  • Review emerging trends shaping the future of administration & secretarial.
  • Analyse case studies to draw out lessons relevant to administration & secretarial.
  • Coordinate cross functional efforts that depend on strong administration & secretarial.
  • Develop the tools and templates needed to support administration & secretarial in practice.

Who should attend

  • Cross functional team members collaborating on administration & secretarial projects
  • Senior executives shaping organisational strategy around administration & secretarial
  • HR and learning and development professionals supporting administration & secretarial initiatives
  • Managers and team leaders responsible for administration & secretarial

Course outline

Module 1: Foundations of Administration & Secretarial

  • Capture lessons learned and share them with the wider group
  • Assess the resourcing and budget implications of proposed changes
  • Set measurable goals and success criteria for the weeks ahead

Module 2: Tools and Techniques for Administration & Secretarial

  • Role play a difficult conversation relevant to administration & secretarial
  • Break into syndicate groups to work through a realistic case study
  • Benchmark current practice against recognised industry standards

Module 3: Case Studies and Practical Application

  • Examine real world case studies and lessons learned
  • Test assumptions through a structured risk assessment exercise
  • Diagnose a workplace scenario and propose a course of action
  • Analyse a real organisational setback and extract the lessons learned

Module 4: Core Principles and Frameworks in Administration & Secretarial

  • Apply frameworks to a live workplace scenario
  • Close with a personal commitment to three specific actions
  • Map out a communication plan for engaging key stakeholders

Module 5: Stakeholder Engagement and Communication

  • Identify common pitfalls and how to avoid them
  • Discuss current trends and the future direction of administration & secretarial
  • Work through a short simulation exercise in pairs
  • Compare approaches used across different organisations

Module 6: Risk, Governance and Compliance

  • Explore the regulatory and compliance landscape relevant to administration & secretarial
  • Evaluate the strengths and weaknesses of common administration & secretarial models
  • Draft key performance indicators to monitor progress
  • Consider how technology is reshaping administration & secretarial in practice
  • Review recent research and thought leadership shaping administration & secretarial

Module 7: Action Planning and Implementation

  • Prioritise competing demands using a simple decision framework
  • Walk through a step by step implementation checklist
  • Practice using relevant tools, templates and checklists
  • Review sample templates and adapt them for your own organisation
  • Discuss how administration & secretarial varies across different sectors and regions

Training methodology

  • Includes hands on exercises, group work and peer to peer learning.
  • Concludes with individual action planning to embed learning back at work.
  • Facilitated by practitioners with direct industry experience in the subject area.
  • Encourages active participation through scenario based problem solving.

Accreditation

Delegates who complete Certified Professional Secretary and Personal Assistant Programme receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

Victoria FallsNext
12 Aug 2026 to 16 Aug 2026
USD 3,499Register
Johannesburg
8 Sept 2026 to 12 Sept 2026
USD 3,104Register
Live Online
14 Jun 2027 to 18 Jun 2027
USD 2,540Register
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Course

Certified Professional Secretary and Personal Assistant Programme

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