Klarheit
Administration & Secretarial

Advanced Office Administration and Executive Support

A results focused programme in administration & secretarial, built around the real challenges professionals face in Advanced Office Administration and Executive Support.

5 daysClassroomOnline
Enquire now

Overview

Delivered by practitioners with direct experience in administration & secretarial, Advanced Office Administration and Executive Support focuses on practical capability rather than theory alone. Delegates work through realistic scenarios that mirror the decisions and pressures they face in their own roles.

By the end of the programme, participants will have the confidence and practical grounding to take on greater responsibility for administration & secretarial within their organisation.

Course objectives

  • Develop the tools and templates needed to support administration & secretarial in practice.
  • Strengthen stakeholder engagement and communication around administration & secretarial.
  • Evaluate current approaches to administration & secretarial and identify areas for improvement.
  • Analyse case studies to draw out lessons relevant to administration & secretarial.
  • Build a personal action plan for applying Advanced Office Administration and Executive Support back at work.
  • Review emerging trends shaping the future of administration & secretarial.
  • Design practical plans that put administration & secretarial frameworks into action.

Who should attend

  • Managers and team leaders responsible for administration & secretarial
  • Senior executives shaping organisational strategy around administration & secretarial
  • HR and learning and development professionals supporting administration & secretarial initiatives
  • Supervisors seeking to strengthen their administration & secretarial capability
  • Consultants and advisors specialising in administration & secretarial

Course outline

Module 1: Foundations of Administration & Secretarial

  • Draft a short brief communicating administration & secretarial priorities to senior leadership
  • Discuss how administration & secretarial varies across different sectors and regions
  • Consider how technology is reshaping administration & secretarial in practice

Module 2: Core Principles and Frameworks in Administration & Secretarial

  • Build a personal action plan for immediate use
  • Assess the resourcing and budget implications of proposed changes
  • Work through practical exercises and small group discussion
  • Prioritise competing demands using a simple decision framework

Module 3: Risk, Governance and Compliance

  • Examine real world case studies and lessons learned
  • Receive facilitator feedback on individual and group work
  • Close with a personal commitment to three specific actions

Module 4: Stakeholder Engagement and Communication

  • Review a checklist of quick wins to apply immediately after the course
  • Role play a difficult conversation relevant to administration & secretarial
  • Compare approaches used across different organisations
  • Debate the merits of competing approaches in an open forum
  • Diagnose a workplace scenario and propose a course of action

Module 5: Data, Metrics and Performance Measurement

  • Interpret data and metrics used to track administration & secretarial performance
  • Apply frameworks to a live workplace scenario
  • Analyse a real organisational setback and extract the lessons learned
  • Break into syndicate groups to work through a realistic case study

Module 6: Action Planning and Implementation

  • Capture lessons learned and share them with the wider group
  • Draft key performance indicators to monitor progress
  • Review recent research and thought leadership shaping administration & secretarial

Training methodology

  • Combines short input sessions with structured workshop activities.
  • Includes hands on exercises, group work and peer to peer learning.
  • Uses practical templates, checklists and tools that delegates can apply immediately.
  • Reinforced with real world case studies drawn from relevant industries and regions.

Accreditation

Delegates who complete Advanced Office Administration and Executive Support receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

JohannesburgNext
12 Oct 2026 to 16 Oct 2026
USD 3,636Register
Victoria Falls
23 Nov 2026 to 27 Nov 2026
USD 3,170Register
Live Online
10 Jan 2027 to 14 Jan 2027
USD 2,920Register
Get in touch

Enquire about this course

Send us your details and one of our training advisors will get back to you with availability, pricing and group options.

Course

Advanced Office Administration and Executive Support

Continue exploring

Related courses

More programmes in Administration & Secretarial.

Administration & Secretarial

Certified Professional Secretary and Personal Assistant Programme

Certified Professional Secretary and Personal Assistant Programme gives participants the practical skills and confidence to perform at a higher level in administration & secretarial.

5 days
ClassroomOnlineIn House
Next session12 Aug 2026Victoria FallsUSD 3,499View course
Administration & Secretarial

Minute Taking and Meeting Management Excellence

A results focused programme in administration & secretarial, built around the real challenges professionals face in Minute Taking and Meeting Management Excellence.

5 days
ClassroomOnlineIn House
Next session10 Feb 2027Live OnlineUSD 2,540View course
Administration & Secretarial

Records, Archives and Information Management for Administrators

A results focused programme in administration & secretarial, built around the real challenges professionals face in Records, Archives and Information Management for Administrators.

5 days
ClassroomOnlineIn House
Next session14 Nov 2026Live OnlineUSD 2,600View course