Klarheit
Business Analysis

Business Process Mapping and Improvement

Business Process Mapping and Improvement prepares delegates to apply current best practice in business analysis with confidence.

3 daysClassroomOnlineIn House
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Overview

Delivered by practitioners with direct experience in business analysis, Business Process Mapping and Improvement focuses on practical capability rather than theory alone. Delegates work through realistic scenarios that mirror the decisions and pressures they face in their own roles.

The programme is designed to deliver measurable value quickly, with participants able to apply new tools and approaches to business analysis within days of returning to their roles.

Course objectives

  • Evaluate current approaches to business analysis and identify areas for improvement.
  • Formulate metrics and KPIs to track progress in business analysis.
  • Design practical plans that put business analysis frameworks into action.
  • Coordinate cross functional efforts that depend on strong business analysis.
  • Apply core business analysis principles and best practice to real workplace challenges.
  • Review emerging trends shaping the future of business analysis.
  • Analyse case studies to draw out lessons relevant to business analysis.
  • Assess risk and compliance considerations relevant to business analysis.

Who should attend

  • Professionals transitioning into business analysis focused roles
  • Consultants and advisors specialising in business analysis
  • Graduates and early career professionals entering business analysis
  • HR and learning and development professionals supporting business analysis initiatives
  • Senior executives shaping organisational strategy around business analysis
  • Managers and team leaders responsible for business analysis

Course outline

Module 1: Foundations of Business Analysis

  • Role play a difficult conversation relevant to business analysis
  • Review a checklist of quick wins to apply immediately after the course
  • Assess the resourcing and budget implications of proposed changes

Module 2: Risk, Governance and Compliance

  • Review key concepts and terminology used in business analysis
  • Map stakeholder needs and expectations for business analysis initiatives
  • Capture lessons learned and share them with the wider group
  • Examine real world case studies and lessons learned
  • Consider how technology is reshaping business analysis in practice

Module 3: Case Studies and Practical Application

  • Practice giving and receiving structured peer feedback
  • Practice using relevant tools, templates and checklists
  • Consider the ethical dimensions of decisions made in business analysis

Module 4: Technology and Innovation in Business Analysis

  • Draft key performance indicators to monitor progress
  • Identify early warning signs of common project or process failures
  • Close with a personal commitment to three specific actions
  • Work through a short simulation exercise in pairs
  • Apply frameworks to a live workplace scenario

Module 5: Action Planning and Implementation

  • Compare approaches used across different organisations
  • Draft a short brief communicating business analysis priorities to senior leadership
  • Identify common pitfalls and how to avoid them
  • Analyse a real organisational setback and extract the lessons learned

Training methodology

  • Encourages active participation through scenario based problem solving.
  • Reinforced with real world case studies drawn from relevant industries and regions.
  • Uses practical templates, checklists and tools that delegates can apply immediately.
  • Includes hands on exercises, group work and peer to peer learning.

Accreditation

Delegates who complete Business Process Mapping and Improvement receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

Victoria FallsNext
6 Sept 2026 to 8 Sept 2026
USD 2,361Register
Harare
10 Mar 2027 to 12 Mar 2027
USD 2,066Register
Victoria Falls
24 Mar 2027 to 26 Mar 2027
USD 2,122Register
Johannesburg
14 May 2027 to 16 May 2027
USD 2,210Register
Live Online
21 Jun 2027 to 23 Jun 2027
USD 1,970Register
Get in touch

Enquire about this course

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Course

Business Process Mapping and Improvement

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