Klarheit
Interpersonal Skills & Self Development

Emotional Intelligence for Workplace Success

A results focused programme in interpersonal skills & self development, built around the real challenges professionals face in Emotional Intelligence for Workplace Success.

3 daysClassroomOnlineIn House
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Overview

Emotional Intelligence for Workplace Success is a practical, practitioner led programme built for professionals who need to strengthen their capability in interpersonal skills & self development. The course blends proven frameworks with real world examples drawn from across business & management, giving delegates a structured way to approach the challenges they meet in their own organisations.

Throughout the course, delegates test ideas against real organisational challenges, leaving with a practical action plan for improving interpersonal skills & self development in their own workplace.

Course objectives

  • Apply core interpersonal skills & self development principles and best practice to real workplace challenges.
  • Evaluate current approaches to interpersonal skills & self development and identify areas for improvement.
  • Formulate metrics and KPIs to track progress in interpersonal skills & self development.
  • Build a personal action plan for applying Emotional Intelligence for Workplace Success back at work.
  • Develop the tools and templates needed to support interpersonal skills & self development in practice.
  • Lead initiatives that strengthen interpersonal skills & self development across a team or organisation.

Who should attend

  • Officers and coordinators working directly in interpersonal skills & self development
  • Department heads overseeing interpersonal skills & self development functions
  • Managers and team leaders responsible for interpersonal skills & self development
  • Senior executives shaping organisational strategy around interpersonal skills & self development
  • Consultants and advisors specialising in interpersonal skills & self development
  • Cross functional team members collaborating on interpersonal skills & self development projects

Course outline

Module 1: Foundations of Interpersonal Skills & Self Development

  • Evaluate the strengths and weaknesses of common interpersonal skills & self development models
  • Analyse a real organisational setback and extract the lessons learned
  • Consider the ethical dimensions of decisions made in interpersonal skills & self development
  • Assess the resourcing and budget implications of proposed changes

Module 2: Data, Metrics and Performance Measurement

  • Identify common pitfalls and how to avoid them
  • Debate the merits of competing approaches in an open forum
  • Draft key performance indicators to monitor progress
  • Benchmark current practice against recognised industry standards
  • Diagnose a workplace scenario and propose a course of action

Module 3: Technology and Innovation in Interpersonal Skills & Self Development

  • Close with a personal commitment to three specific actions
  • Explore the regulatory and compliance landscape relevant to interpersonal skills & self development
  • Consider how technology is reshaping interpersonal skills & self development in practice

Module 4: Stakeholder Engagement and Communication

  • Review recent research and thought leadership shaping interpersonal skills & self development
  • Walk through a step by step implementation checklist
  • Map out a communication plan for engaging key stakeholders
  • Draft a short brief communicating interpersonal skills & self development priorities to senior leadership
  • Role play a difficult conversation relevant to interpersonal skills & self development

Module 5: Planning and Implementation

  • Review key concepts and terminology used in interpersonal skills & self development
  • Apply frameworks to a live workplace scenario
  • Break into syndicate groups to work through a realistic case study
  • Practice using relevant tools, templates and checklists

Module 6: Tools and Techniques for Interpersonal Skills & Self Development

  • Identify early warning signs of common project or process failures
  • Practice giving and receiving structured peer feedback
  • Receive facilitator feedback on individual and group work
  • Review sample templates and adapt them for your own organisation

Module 7: Action Planning and Implementation

  • Examine real world case studies and lessons learned
  • Work through a short simulation exercise in pairs
  • Work through practical exercises and small group discussion

Training methodology

  • Delivered through a blend of expert facilitation, structured input and interactive discussion.
  • Combines short input sessions with structured workshop activities.
  • Concludes with individual action planning to embed learning back at work.
  • Reinforced with real world case studies drawn from relevant industries and regions.

Accreditation

Delegates who complete Emotional Intelligence for Workplace Success receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

Live OnlineNext
4 Sept 2026 to 6 Sept 2026
USD 1,970Register
Victoria Falls
15 Oct 2026 to 17 Oct 2026
USD 2,646Register
Harare
17 Oct 2026 to 19 Oct 2026
USD 2,067Register
Johannesburg
25 Dec 2026 to 27 Dec 2026
USD 2,143Register
Victoria Falls
21 Feb 2027 to 23 Feb 2027
USD 2,153Register
Get in touch

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Course

Emotional Intelligence for Workplace Success

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