Klarheit
Operations Management

Operations Management Excellence

A results focused programme in operations management, built around the real challenges professionals face in Operations Management Excellence.

3 daysClassroomOnline
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Overview

This programme takes a hands on approach to operations management, moving beyond theory into the tools, techniques and decisions professionals face day to day. Operations Management Excellence is structured so that every concept is tied back to a practical application delegates can use immediately.

The result is a cohort of professionals equipped to lead, influence and deliver stronger outcomes in operations management across their organisations.

Course objectives

  • Review emerging trends shaping the future of operations management.
  • Analyse case studies to draw out lessons relevant to operations management.
  • Formulate metrics and KPIs to track progress in operations management.
  • Apply core operations management principles and best practice to real workplace challenges.
  • Develop the tools and templates needed to support operations management in practice.
  • Coordinate cross functional efforts that depend on strong operations management.
  • Design practical plans that put operations management frameworks into action.

Who should attend

  • Senior executives shaping organisational strategy around operations management
  • Supervisors seeking to strengthen their operations management capability
  • Consultants and advisors specialising in operations management
  • Professionals transitioning into operations management focused roles
  • Officers and coordinators working directly in operations management
  • Cross functional team members collaborating on operations management projects

Course outline

Module 1: Foundations of Operations Management

  • Review recent research and thought leadership shaping operations management
  • Examine real world case studies and lessons learned
  • Review sample templates and adapt them for your own organisation
  • Break into syndicate groups to work through a realistic case study

Module 2: Case Studies and Practical Application

  • Compare approaches used across different organisations
  • Evaluate the strengths and weaknesses of common operations management models
  • Role play a difficult conversation relevant to operations management
  • Build a personal action plan for immediate use

Module 3: Data, Metrics and Performance Measurement

  • Set measurable goals and success criteria for the weeks ahead
  • Apply frameworks to a live workplace scenario
  • Review a checklist of quick wins to apply immediately after the course
  • Test assumptions through a structured risk assessment exercise

Module 4: Technology and Innovation in Operations Management

  • Debate the merits of competing approaches in an open forum
  • Consider how technology is reshaping operations management in practice
  • Map stakeholder needs and expectations for operations management initiatives
  • Diagnose a workplace scenario and propose a course of action
  • Discuss current trends and the future direction of operations management

Module 5: Core Principles and Frameworks in Operations Management

  • Close with a personal commitment to three specific actions
  • Work through practical exercises and small group discussion
  • Discuss how operations management varies across different sectors and regions
  • Prioritise competing demands using a simple decision framework
  • Practice giving and receiving structured peer feedback

Module 6: Action Planning and Implementation

  • Unpack a short reading and relate it back to daily practice
  • Explore the regulatory and compliance landscape relevant to operations management
  • Practice using relevant tools, templates and checklists
  • Consider the ethical dimensions of decisions made in operations management
  • Draft key performance indicators to monitor progress

Training methodology

  • Delivered through a blend of expert facilitation, structured input and interactive discussion.
  • Uses practical templates, checklists and tools that delegates can apply immediately.
  • Includes hands on exercises, group work and peer to peer learning.
  • Concludes with individual action planning to embed learning back at work.

Accreditation

Delegates who complete Operations Management Excellence receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

JohannesburgNext
13 Dec 2026 to 15 Dec 2026
USD 2,048Register
Live Online
20 May 2027 to 22 May 2027
USD 1,900Register
Victoria Falls
4 Jul 2027 to 6 Jul 2027
USD 2,161Register
Harare
26 Jul 2027 to 28 Jul 2027
USD 2,040Register
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Course

Operations Management Excellence

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