Klarheit
Operations Management

Operations Strategy for Competitive Advantage

A results focused programme in operations management, built around the real challenges professionals face in Operations Strategy for Competitive Advantage.

3 daysClassroomOnline
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Overview

This programme takes a hands on approach to operations management, moving beyond theory into the tools, techniques and decisions professionals face day to day. Operations Strategy for Competitive Advantage is structured so that every concept is tied back to a practical application delegates can use immediately.

The result is a cohort of professionals equipped to lead, influence and deliver stronger outcomes in operations management across their organisations.

Course objectives

  • Apply core operations management principles and best practice to real workplace challenges.
  • Formulate metrics and KPIs to track progress in operations management.
  • Develop the tools and templates needed to support operations management in practice.
  • Assess risk and compliance considerations relevant to operations management.
  • Evaluate current approaches to operations management and identify areas for improvement.
  • Build a personal action plan for applying Operations Strategy for Competitive Advantage back at work.

Who should attend

  • Senior executives shaping organisational strategy around operations management
  • Supervisors seeking to strengthen their operations management capability
  • Graduates and early career professionals entering operations management
  • HR and learning and development professionals supporting operations management initiatives
  • Professionals transitioning into operations management focused roles
  • Managers and team leaders responsible for operations management

Course outline

Module 1: Foundations of Operations Management

  • Build a personal action plan for immediate use
  • Interpret data and metrics used to track operations management performance
  • Close with a personal commitment to three specific actions
  • Map out a communication plan for engaging key stakeholders

Module 2: Planning and Implementation

  • Apply frameworks to a live workplace scenario
  • Map stakeholder needs and expectations for operations management initiatives
  • Consider how technology is reshaping operations management in practice

Module 3: Tools and Techniques for Operations Management

  • Draft a short brief communicating operations management priorities to senior leadership
  • Role play a difficult conversation relevant to operations management
  • Identify early warning signs of common project or process failures
  • Prioritise competing demands using a simple decision framework
  • Diagnose a workplace scenario and propose a course of action

Module 4: Case Studies and Practical Application

  • Benchmark current practice against recognised industry standards
  • Receive facilitator feedback on individual and group work
  • Consider the ethical dimensions of decisions made in operations management
  • Practice giving and receiving structured peer feedback
  • Review key concepts and terminology used in operations management

Module 5: Core Principles and Frameworks in Operations Management

  • Unpack a short reading and relate it back to daily practice
  • Set measurable goals and success criteria for the weeks ahead
  • Explore the regulatory and compliance landscape relevant to operations management
  • Practice using relevant tools, templates and checklists

Module 6: Action Planning and Implementation

  • Examine real world case studies and lessons learned
  • Debate the merits of competing approaches in an open forum
  • Work through practical exercises and small group discussion
  • Identify common pitfalls and how to avoid them

Training methodology

  • Reinforced with real world case studies drawn from relevant industries and regions.
  • Concludes with individual action planning to embed learning back at work.
  • Encourages active participation through scenario based problem solving.
  • Uses practical templates, checklists and tools that delegates can apply immediately.

Accreditation

Delegates who complete Operations Strategy for Competitive Advantage receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

HarareNext
10 Aug 2026 to 12 Aug 2026
USD 1,982Register
Live Online
11 Oct 2026 to 13 Oct 2026
USD 2,160Register
Victoria Falls
12 Dec 2026 to 14 Dec 2026
USD 2,200Register
Johannesburg
22 Apr 2027 to 24 Apr 2027
USD 2,512Register
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Course

Operations Strategy for Competitive Advantage

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