Klarheit
Operations Management

Service Operations Management

A results focused programme in operations management, built around the real challenges professionals face in Service Operations Management.

5 daysClassroomOnlineIn House
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Overview

Delivered by practitioners with direct experience in operations management, Service Operations Management focuses on practical capability rather than theory alone. Delegates work through realistic scenarios that mirror the decisions and pressures they face in their own roles.

The result is a cohort of professionals equipped to lead, influence and deliver stronger outcomes in operations management across their organisations.

Course objectives

  • Evaluate current approaches to operations management and identify areas for improvement.
  • Apply core operations management principles and best practice to real workplace challenges.
  • Strengthen stakeholder engagement and communication around operations management.
  • Review emerging trends shaping the future of operations management.
  • Analyse case studies to draw out lessons relevant to operations management.
  • Coordinate cross functional efforts that depend on strong operations management.
  • Design practical plans that put operations management frameworks into action.

Who should attend

  • Managers and team leaders responsible for operations management
  • Cross functional team members collaborating on operations management projects
  • Professionals transitioning into operations management focused roles
  • Graduates and early career professionals entering operations management

Course outline

Module 1: Foundations of Operations Management

  • Diagnose a workplace scenario and propose a course of action
  • Review recent research and thought leadership shaping operations management
  • Interpret data and metrics used to track operations management performance
  • Debate the merits of competing approaches in an open forum
  • Review key concepts and terminology used in operations management

Module 2: Technology and Innovation in Operations Management

  • Analyse a real organisational setback and extract the lessons learned
  • Compare approaches used across different organisations
  • Draft key performance indicators to monitor progress
  • Receive facilitator feedback on individual and group work
  • Unpack a short reading and relate it back to daily practice

Module 3: Core Principles and Frameworks in Operations Management

  • Prioritise competing demands using a simple decision framework
  • Draft a short brief communicating operations management priorities to senior leadership
  • Identify early warning signs of common project or process failures
  • Assess the resourcing and budget implications of proposed changes

Module 4: Tools and Techniques for Operations Management

  • Break into syndicate groups to work through a realistic case study
  • Role play a difficult conversation relevant to operations management
  • Review a checklist of quick wins to apply immediately after the course

Module 5: Stakeholder Engagement and Communication

  • Consider how technology is reshaping operations management in practice
  • Practice using relevant tools, templates and checklists
  • Capture lessons learned and share them with the wider group

Module 6: Risk, Governance and Compliance

  • Map out a communication plan for engaging key stakeholders
  • Test assumptions through a structured risk assessment exercise
  • Close with a personal commitment to three specific actions

Module 7: Action Planning and Implementation

  • Benchmark current practice against recognised industry standards
  • Review sample templates and adapt them for your own organisation
  • Practice giving and receiving structured peer feedback

Training methodology

  • Includes hands on exercises, group work and peer to peer learning.
  • Facilitated by practitioners with direct industry experience in the subject area.
  • Uses practical templates, checklists and tools that delegates can apply immediately.
  • Reinforced with real world case studies drawn from relevant industries and regions.

Accreditation

Delegates who complete Service Operations Management receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

HarareNext
18 Dec 2026 to 22 Dec 2026
USD 3,859Register
Victoria FallsNext
18 Dec 2026 to 22 Dec 2026
USD 3,127Register
Johannesburg
17 Jul 2027 to 21 Jul 2027
USD 3,512Register
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Course

Service Operations Management

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