Klarheit
Digital Transformation

Digital Customer Experience Transformation

A results focused programme in digital transformation, built around the real challenges professionals face in Digital Customer Experience Transformation.

5 daysClassroomOnlineIn House
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Overview

Digital Customer Experience Transformation responds to a clear need across digital transformation & innovation, for professionals who can apply sound digital transformation practice under real world conditions. The programme is structured to build capability step by step, from foundational concepts through to applied practice.

The result is a cohort of professionals equipped to lead, influence and deliver stronger outcomes in digital transformation across their organisations.

Course objectives

  • Lead initiatives that strengthen digital transformation across a team or organisation.
  • Develop the tools and templates needed to support digital transformation in practice.
  • Build a personal action plan for applying Digital Customer Experience Transformation back at work.
  • Coordinate cross functional efforts that depend on strong digital transformation.
  • Review emerging trends shaping the future of digital transformation.
  • Formulate metrics and KPIs to track progress in digital transformation.
  • Apply core digital transformation principles and best practice to real workplace challenges.

Who should attend

  • Officers and coordinators working directly in digital transformation
  • Supervisors seeking to strengthen their digital transformation capability
  • Managers and team leaders responsible for digital transformation
  • HR and learning and development professionals supporting digital transformation initiatives
  • Cross functional team members collaborating on digital transformation projects
  • Professionals transitioning into digital transformation focused roles

Course outline

Module 1: Foundations of Digital Transformation

  • Close with a personal commitment to three specific actions
  • Identify common pitfalls and how to avoid them
  • Unpack a short reading and relate it back to daily practice
  • Walk through a step by step implementation checklist

Module 2: Data, Metrics and Performance Measurement

  • Break into syndicate groups to work through a realistic case study
  • Consider the ethical dimensions of decisions made in digital transformation
  • Prioritise competing demands using a simple decision framework
  • Practice using relevant tools, templates and checklists

Module 3: Tools and Techniques for Digital Transformation

  • Draft key performance indicators to monitor progress
  • Review recent research and thought leadership shaping digital transformation
  • Review sample templates and adapt them for your own organisation
  • Work through practical exercises and small group discussion
  • Interpret data and metrics used to track digital transformation performance

Module 4: Risk, Governance and Compliance

  • Map out a communication plan for engaging key stakeholders
  • Discuss current trends and the future direction of digital transformation
  • Map stakeholder needs and expectations for digital transformation initiatives

Module 5: Action Planning and Implementation

  • Benchmark current practice against recognised industry standards
  • Analyse a real organisational setback and extract the lessons learned
  • Explore the regulatory and compliance landscape relevant to digital transformation

Training methodology

  • Delivered through a blend of expert facilitation, structured input and interactive discussion.
  • Includes hands on exercises, group work and peer to peer learning.
  • Encourages active participation through scenario based problem solving.
  • Combines short input sessions with structured workshop activities.

Accreditation

Delegates who complete Digital Customer Experience Transformation receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

Live OnlineNext
24 Sept 2026 to 28 Sept 2026
USD 2,980Register
Harare
5 Dec 2026 to 9 Dec 2026
USD 3,428Register
Victoria Falls
6 Apr 2027 to 10 Apr 2027
USD 3,478Register
Johannesburg
22 Jun 2027 to 26 Jun 2027
USD 3,518Register
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Course

Digital Customer Experience Transformation

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