Klarheit
Tourism & Hospitality

Event and Conference Management

Event and Conference Management gives participants the practical skills and confidence to perform at a higher level in tourism & hospitality.

3 daysClassroomOnline
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Overview

Delivered by practitioners with direct experience in tourism & hospitality, Event and Conference Management focuses on practical capability rather than theory alone. Delegates work through realistic scenarios that mirror the decisions and pressures they face in their own roles.

The programme is designed to deliver measurable value quickly, with participants able to apply new tools and approaches to tourism & hospitality within days of returning to their roles.

Course objectives

  • Formulate metrics and KPIs to track progress in tourism & hospitality.
  • Review emerging trends shaping the future of tourism & hospitality.
  • Strengthen stakeholder engagement and communication around tourism & hospitality.
  • Analyse case studies to draw out lessons relevant to tourism & hospitality.
  • Develop the tools and templates needed to support tourism & hospitality in practice.
  • Build a personal action plan for applying Event and Conference Management back at work.

Who should attend

  • Department heads overseeing tourism & hospitality functions
  • Professionals transitioning into tourism & hospitality focused roles
  • Graduates and early career professionals entering tourism & hospitality
  • Supervisors seeking to strengthen their tourism & hospitality capability

Course outline

Module 1: Foundations of Tourism & Hospitality

  • Identify early warning signs of common project or process failures
  • Draft key performance indicators to monitor progress
  • Map stakeholder needs and expectations for tourism & hospitality initiatives
  • Discuss current trends and the future direction of tourism & hospitality

Module 2: Data, Metrics and Performance Measurement

  • Break into syndicate groups to work through a realistic case study
  • Review a checklist of quick wins to apply immediately after the course
  • Prioritise competing demands using a simple decision framework
  • Work through practical exercises and small group discussion

Module 3: Risk, Governance and Compliance

  • Build a personal action plan for immediate use
  • Explore the regulatory and compliance landscape relevant to tourism & hospitality
  • Close with a personal commitment to three specific actions
  • Translate strategic goals into a practical implementation timeline

Module 4: Stakeholder Engagement and Communication

  • Practice using relevant tools, templates and checklists
  • Consider how technology is reshaping tourism & hospitality in practice
  • Review key concepts and terminology used in tourism & hospitality
  • Review sample templates and adapt them for your own organisation

Module 5: Action Planning and Implementation

  • Review recent research and thought leadership shaping tourism & hospitality
  • Draft a short brief communicating tourism & hospitality priorities to senior leadership
  • Map out a communication plan for engaging key stakeholders
  • Work through a short simulation exercise in pairs

Training methodology

  • Encourages active participation through scenario based problem solving.
  • Combines short input sessions with structured workshop activities.
  • Delivered through a blend of expert facilitation, structured input and interactive discussion.
  • Uses practical templates, checklists and tools that delegates can apply immediately.

Accreditation

Delegates who complete Event and Conference Management receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

Victoria FallsNext
21 Nov 2026 to 23 Nov 2026
USD 2,029Register
Johannesburg
16 Mar 2027 to 18 Mar 2027
USD 2,280Register
Harare
17 Jul 2027 to 19 Jul 2027
USD 2,626Register
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Enquire about this course

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Course

Event and Conference Management

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