Klarheit
Quality & Productivity

Productivity Improvement and Process Excellence

A focused, practitioner led programme that builds real capability in quality & productivity through Productivity Improvement and Process Excellence.

3 daysClassroomOnlineIn House
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Overview

Organisations increasingly rely on strong quality & productivity capability to stay competitive, and Productivity Improvement and Process Excellence is designed to close that gap. Through a mix of structured input, discussion and applied exercises, delegates build the knowledge and confidence to take on greater responsibility in this area.

Delegates leave with practical tools, templates and an action plan they can apply as soon as they return to work, along with a stronger network of peers facing similar challenges in quality & productivity.

Course objectives

  • Strengthen stakeholder engagement and communication around quality & productivity.
  • Design practical plans that put quality & productivity frameworks into action.
  • Analyse case studies to draw out lessons relevant to quality & productivity.
  • Develop the tools and templates needed to support quality & productivity in practice.
  • Coordinate cross functional efforts that depend on strong quality & productivity.
  • Review emerging trends shaping the future of quality & productivity.

Who should attend

  • HR and learning and development professionals supporting quality & productivity initiatives
  • Managers and team leaders responsible for quality & productivity
  • Supervisors seeking to strengthen their quality & productivity capability
  • Officers and coordinators working directly in quality & productivity
  • Cross functional team members collaborating on quality & productivity projects

Course outline

Module 1: Foundations of Quality & Productivity

  • Draft a short brief communicating quality & productivity priorities to senior leadership
  • Practice using relevant tools, templates and checklists
  • Map stakeholder needs and expectations for quality & productivity initiatives

Module 2: Tools and Techniques for Quality & Productivity

  • Receive facilitator feedback on individual and group work
  • Discuss current trends and the future direction of quality & productivity
  • Review sample templates and adapt them for your own organisation
  • Review key concepts and terminology used in quality & productivity

Module 3: Stakeholder Engagement and Communication

  • Role play a difficult conversation relevant to quality & productivity
  • Analyse a real organisational setback and extract the lessons learned
  • Discuss how quality & productivity varies across different sectors and regions

Module 4: Technology and Innovation in Quality & Productivity

  • Work through practical exercises and small group discussion
  • Translate strategic goals into a practical implementation timeline
  • Diagnose a workplace scenario and propose a course of action
  • Explore the regulatory and compliance landscape relevant to quality & productivity

Module 5: Action Planning and Implementation

  • Compare approaches used across different organisations
  • Identify early warning signs of common project or process failures
  • Work through a short simulation exercise in pairs
  • Test assumptions through a structured risk assessment exercise

Training methodology

  • Concludes with individual action planning to embed learning back at work.
  • Delivered through a blend of expert facilitation, structured input and interactive discussion.
  • Includes hands on exercises, group work and peer to peer learning.
  • Uses practical templates, checklists and tools that delegates can apply immediately.

Accreditation

Delegates who complete Productivity Improvement and Process Excellence receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

HarareNext
2 Sept 2026 to 4 Sept 2026
USD 2,545Register
Johannesburg
6 Feb 2027 to 8 Feb 2027
USD 2,629Register
Live Online
13 Apr 2027 to 15 Apr 2027
USD 1,700Register
Get in touch

Enquire about this course

Send us your details and one of our training advisors will get back to you with availability, pricing and group options.

Course

Productivity Improvement and Process Excellence

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