Klarheit
Quality & Productivity

Total Quality Management Practice

A focused, practitioner led programme that builds real capability in quality & productivity through Total Quality Management Practice.

5 daysClassroomOnlineIn House
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Overview

This programme takes a hands on approach to quality & productivity, moving beyond theory into the tools, techniques and decisions professionals face day to day. Total Quality Management Practice is structured so that every concept is tied back to a practical application delegates can use immediately.

Participants benefit from facilitator feedback, peer discussion and a set of practical resources they can rely on long after the programme ends, strengthening their standing in quality & productivity.

Course objectives

  • Review emerging trends shaping the future of quality & productivity.
  • Evaluate current approaches to quality & productivity and identify areas for improvement.
  • Design practical plans that put quality & productivity frameworks into action.
  • Build a personal action plan for applying Total Quality Management Practice back at work.
  • Analyse case studies to draw out lessons relevant to quality & productivity.
  • Assess risk and compliance considerations relevant to quality & productivity.
  • Develop the tools and templates needed to support quality & productivity in practice.

Who should attend

  • Cross functional team members collaborating on quality & productivity projects
  • Professionals transitioning into quality & productivity focused roles
  • Officers and coordinators working directly in quality & productivity
  • Managers and team leaders responsible for quality & productivity
  • HR and learning and development professionals supporting quality & productivity initiatives

Course outline

Module 1: Foundations of Quality & Productivity

  • Analyse a real organisational setback and extract the lessons learned
  • Interpret data and metrics used to track quality & productivity performance
  • Review key concepts and terminology used in quality & productivity
  • Map out a communication plan for engaging key stakeholders

Module 2: Risk, Governance and Compliance

  • Close with a personal commitment to three specific actions
  • Prioritise competing demands using a simple decision framework
  • Discuss current trends and the future direction of quality & productivity
  • Review a checklist of quick wins to apply immediately after the course
  • Identify common pitfalls and how to avoid them

Module 3: Core Principles and Frameworks in Quality & Productivity

  • Work through a short simulation exercise in pairs
  • Work through practical exercises and small group discussion
  • Consider how technology is reshaping quality & productivity in practice

Module 4: Stakeholder Engagement and Communication

  • Receive facilitator feedback on individual and group work
  • Assess the resourcing and budget implications of proposed changes
  • Review recent research and thought leadership shaping quality & productivity
  • Build a personal action plan for immediate use

Module 5: Tools and Techniques for Quality & Productivity

  • Explore the regulatory and compliance landscape relevant to quality & productivity
  • Apply frameworks to a live workplace scenario
  • Role play a difficult conversation relevant to quality & productivity
  • Test assumptions through a structured risk assessment exercise
  • Draft key performance indicators to monitor progress

Module 6: Data, Metrics and Performance Measurement

  • Examine real world case studies and lessons learned
  • Discuss how quality & productivity varies across different sectors and regions
  • Benchmark current practice against recognised industry standards
  • Map stakeholder needs and expectations for quality & productivity initiatives

Module 7: Action Planning and Implementation

  • Draft a short brief communicating quality & productivity priorities to senior leadership
  • Practice giving and receiving structured peer feedback
  • Capture lessons learned and share them with the wider group

Training methodology

  • Includes hands on exercises, group work and peer to peer learning.
  • Uses practical templates, checklists and tools that delegates can apply immediately.
  • Encourages active participation through scenario based problem solving.
  • Combines short input sessions with structured workshop activities.

Accreditation

Delegates who complete Total Quality Management Practice receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

Live OnlineNext
8 Sept 2026 to 12 Sept 2026
USD 2,930Register
Harare
14 Oct 2026 to 18 Oct 2026
USD 3,147Register
Victoria Falls
11 Mar 2027 to 15 Mar 2027
USD 3,678Register
Johannesburg
24 Jul 2027 to 28 Jul 2027
USD 3,225Register
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Course

Total Quality Management Practice

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