Klarheit
Quality & Productivity

Quality Management Systems and ISO 9001

Quality Management Systems and ISO 9001 combines proven frameworks with hands on practice to strengthen capability in quality & productivity.

3 daysClassroomOnline
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Overview

Delivered by practitioners with direct experience in quality & productivity, Quality Management Systems and ISO 9001 focuses on practical capability rather than theory alone. Delegates work through realistic scenarios that mirror the decisions and pressures they face in their own roles.

By the end of the programme, participants will have the confidence and practical grounding to take on greater responsibility for quality & productivity within their organisation.

Course objectives

  • Review emerging trends shaping the future of quality & productivity.
  • Formulate metrics and KPIs to track progress in quality & productivity.
  • Develop the tools and templates needed to support quality & productivity in practice.
  • Build a personal action plan for applying Quality Management Systems and ISO 9001 back at work.
  • Strengthen stakeholder engagement and communication around quality & productivity.
  • Evaluate current approaches to quality & productivity and identify areas for improvement.

Who should attend

  • Department heads overseeing quality & productivity functions
  • Managers and team leaders responsible for quality & productivity
  • Consultants and advisors specialising in quality & productivity
  • Supervisors seeking to strengthen their quality & productivity capability

Course outline

Module 1: Foundations of Quality & Productivity

  • Capture lessons learned and share them with the wider group
  • Map out a communication plan for engaging key stakeholders
  • Role play a difficult conversation relevant to quality & productivity
  • Review a checklist of quick wins to apply immediately after the course
  • Identify early warning signs of common project or process failures

Module 2: Risk, Governance and Compliance

  • Review sample templates and adapt them for your own organisation
  • Evaluate the strengths and weaknesses of common quality & productivity models
  • Compare approaches used across different organisations
  • Review key concepts and terminology used in quality & productivity

Module 3: Core Principles and Frameworks in Quality & Productivity

  • Explore the regulatory and compliance landscape relevant to quality & productivity
  • Work through practical exercises and small group discussion
  • Work through a short simulation exercise in pairs

Module 4: Planning and Implementation

  • Diagnose a workplace scenario and propose a course of action
  • Draft key performance indicators to monitor progress
  • Walk through a step by step implementation checklist

Module 5: Case Studies and Practical Application

  • Consider how technology is reshaping quality & productivity in practice
  • Review recent research and thought leadership shaping quality & productivity
  • Close with a personal commitment to three specific actions
  • Consider the ethical dimensions of decisions made in quality & productivity
  • Practice using relevant tools, templates and checklists

Module 6: Data, Metrics and Performance Measurement

  • Interpret data and metrics used to track quality & productivity performance
  • Test assumptions through a structured risk assessment exercise
  • Assess the resourcing and budget implications of proposed changes
  • Receive facilitator feedback on individual and group work

Module 7: Action Planning and Implementation

  • Prioritise competing demands using a simple decision framework
  • Discuss how quality & productivity varies across different sectors and regions
  • Build a personal action plan for immediate use
  • Break into syndicate groups to work through a realistic case study
  • Practice giving and receiving structured peer feedback

Training methodology

  • Encourages active participation through scenario based problem solving.
  • Includes hands on exercises, group work and peer to peer learning.
  • Uses practical templates, checklists and tools that delegates can apply immediately.
  • Concludes with individual action planning to embed learning back at work.

Accreditation

Delegates who complete Quality Management Systems and ISO 9001 receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

HarareNext
6 Dec 2026 to 8 Dec 2026
USD 2,076Register
Live Online
22 Mar 2027 to 24 Mar 2027
USD 1,820Register
Victoria Falls
11 Jul 2027 to 13 Jul 2027
USD 2,095Register
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Course

Quality Management Systems and ISO 9001

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