Klarheit
Contracts Management

Contract Dispute Resolution and Claims Management

Designed for busy professionals, Contract Dispute Resolution and Claims Management delivers practical, immediately usable skills in contracts management.

3 daysClassroomOnlineIn House
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Overview

Contract Dispute Resolution and Claims Management has been developed to give participants a clear, structured grounding in contracts management. Drawing on established frameworks and current industry practice, the programme helps delegates make sense of complex material and apply it with confidence.

The result is a cohort of professionals equipped to lead, influence and deliver stronger outcomes in contracts management across their organisations.

Course objectives

  • Build a personal action plan for applying Contract Dispute Resolution and Claims Management back at work.
  • Evaluate current approaches to contracts management and identify areas for improvement.
  • Lead initiatives that strengthen contracts management across a team or organisation.
  • Strengthen stakeholder engagement and communication around contracts management.
  • Design practical plans that put contracts management frameworks into action.
  • Formulate metrics and KPIs to track progress in contracts management.
  • Apply core contracts management principles and best practice to real workplace challenges.
  • Develop the tools and templates needed to support contracts management in practice.

Who should attend

  • Professionals transitioning into contracts management focused roles
  • Managers and team leaders responsible for contracts management
  • Department heads overseeing contracts management functions
  • HR and learning and development professionals supporting contracts management initiatives

Course outline

Module 1: Foundations of Contracts Management

  • Work through a short simulation exercise in pairs
  • Work through practical exercises and small group discussion
  • Review recent research and thought leadership shaping contracts management

Module 2: Case Studies and Practical Application

  • Review a checklist of quick wins to apply immediately after the course
  • Compare approaches used across different organisations
  • Map out a communication plan for engaging key stakeholders

Module 3: Stakeholder Engagement and Communication

  • Prioritise competing demands using a simple decision framework
  • Debate the merits of competing approaches in an open forum
  • Diagnose a workplace scenario and propose a course of action
  • Review sample templates and adapt them for your own organisation
  • Identify common pitfalls and how to avoid them

Module 4: Planning and Implementation

  • Analyse a real organisational setback and extract the lessons learned
  • Practice using relevant tools, templates and checklists
  • Discuss how contracts management varies across different sectors and regions
  • Assess the resourcing and budget implications of proposed changes

Module 5: Tools and Techniques for Contracts Management

  • Discuss current trends and the future direction of contracts management
  • Role play a difficult conversation relevant to contracts management
  • Consider the ethical dimensions of decisions made in contracts management
  • Draft key performance indicators to monitor progress
  • Benchmark current practice against recognised industry standards

Module 6: Data, Metrics and Performance Measurement

  • Examine real world case studies and lessons learned
  • Identify early warning signs of common project or process failures
  • Review key concepts and terminology used in contracts management

Module 7: Action Planning and Implementation

  • Walk through a step by step implementation checklist
  • Set measurable goals and success criteria for the weeks ahead
  • Consider how technology is reshaping contracts management in practice

Training methodology

  • Combines short input sessions with structured workshop activities.
  • Facilitated by practitioners with direct industry experience in the subject area.
  • Encourages active participation through scenario based problem solving.
  • Uses practical templates, checklists and tools that delegates can apply immediately.

Accreditation

Delegates who complete Contract Dispute Resolution and Claims Management receive a Klarheit Certificate of Completion, recognising the hours of training undertaken and the topics covered. Certificates are issued at the close of the programme and can be used to support continuing professional development records.

Schedule

Upcoming sessions

Choose the city, date and delivery mode that works best for you or your team.

Victoria FallsNext
10 Dec 2026 to 12 Dec 2026
USD 2,578Register
Harare
25 Mar 2027 to 27 Mar 2027
USD 2,514Register
Live Online
21 Apr 2027 to 23 Apr 2027
USD 1,970Register
Johannesburg
15 May 2027 to 17 May 2027
USD 2,380Register
Victoria Falls
5 Jun 2027 to 7 Jun 2027
USD 2,343Register
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Course

Contract Dispute Resolution and Claims Management

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